Contact us by Email on the Web or Telephone
We take our customer care very seriously. While our aim is to make our
website easy to understand, and navigate we know there are times when you may
need a bit of assistance.
We have provided a number of ways for our Customer Care team to help you:
For APA Approval information or assistance:
Approved Businesses inquiries or assistance:
For pet owner support or assistance:
We will respond to you within 24 hours, during regular business hours. All
email correspondence is completely confidential. American Pet Association
members may also use our toll free telephone support center to contact a member
service representative during regular business hours.
APA Approved Assistance 1-800-APA-PETS
Monday to Friday 9:00am to 5:00pm (EST)
Saturdays, Sundays and federal holidays please leave a message. A
customer representative will contact you within 24 hours of the first
We only accept mail that has been requested
by or approved by an APA Representative. Please ask your APA Rep for the
proper address for your request. We do not accept unsolicited mail.